As your medical home, our care team is committed to providing patient centric consistent high-quality care. If at any time you feel your needs have not been met, we are here to listen in the following ways:
Voice questions or concerns about care or service by communicating with the appropriate provider or administrative staff.
You may also place a quality of care concern by contacting our Patient Advocate Department at (858) 502-1197.
You may contact:
Your health plan (phone number is on the back of your card)
Our accrediting organization: Accreditation Association for Ambulatory Healthcare (AAAHC) at (847) 853-6060
Medical Board of California at (800) 633-2322
If you need support in filing a grievance regarding your health plan the following resources can be helpful:
CA Department of Managed Health Care (DMHC) Help Center: 1-888-466-2219
Educates consumers on rights, resolves health plan issues, and ensures timely care access.
Offers assistance in all languages.
Learn more: File a Complaint | FAQs (ca.gov)
CA DHCS Ombudsman: 1-888-452-8609
Listens, explains policies, and suggests solutions for healthcare access issues.
Note: Does not conduct formal investigations or change rules.
Learn more: Ombudsman (ca.gov)