---
title: "Feedback Options for Patients & Families"
slug: "feedback-options"
updated: 2025-08-04T21:13:09Z
published: 2025-08-04T21:13:09Z
canonical: "healthhub.cpcmg.net/feedback-options"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://healthhub.cpcmg.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Feedback Options for Patients & Families

![](https://cdn.us.document360.io/a196e2c1-0707-4b9f-8164-e8201c779cd7/Images/Documentation/image-BZPHFJZQ.png?sv=2026-02-06&spr=https&st=2026-10-14T14%3A34%3A45Z&se=2026-10-14T15%3A34%3A45Z&sr=c&sp=r&sig=Z%2BI21CdlllW6Guw9ExNoTErs7jyNb092FHd%2BW%2BlbKqw%3D)As your medical home, our care team is committed to providing patient centric consistent high-quality care. If at any time you feel your needs have not been met, **we are here to listen in the following ways:**

- Voice questions or concerns about care or service by **communicating with the appropriate provider or administrative staff**.
- You may also place a quality of care concern by contacting our **Patient Advocate Department** at (858) 502-1197.
- You may contact:
  - **Your health plan** (phone number is on the back of your card)
  - Our accrediting organization: **Accreditation Association for Ambulatory Healthcare (AAAHC)** at (847) 853-6060
  - **Medical Board of California** at (800) 633-2322

![Questions outline](https://cdn.us.document360.io/a196e2c1-0707-4b9f-8164-e8201c779cd7/Images/Documentation/patient-facing---grievance-tip-sheet.-v.-1.0-image-3m4nu5xu.png?sv=2026-02-06&spr=https&st=2026-10-14T14%3A34%3A45Z&se=2026-10-14T15%3A34%3A45Z&sr=c&sp=r&sig=Z%2BI21CdlllW6Guw9ExNoTErs7jyNb092FHd%2BW%2BlbKqw%3D)If you need support in **filing a grievance regarding your health plan** the following resources can be helpful:

- **CA Department of Managed Health Care** (DMHC) Help Center: 1-888-466-2219
  - Educates consumers on rights, resolves health plan issues, and ensures timely care access.
  - Offers assistance in all languages.
  - Learn more: [File a Complaint | FAQs (ca.gov)](https://www.dmhc.ca.gov)
- **CA DHCS Ombudsman**: 1-888-452-8609
  - Listens, explains policies, and suggests solutions for healthcare access issues.
  - Note: Does not conduct formal investigations or change rules.
  - Learn more: [Ombudsman (ca.gov)](https://www.dhcs.ca.gov)

Grievance, support, assistance, CA Department of Managed Health Care (DMHC) Help Center, CA DHCS Ombudsman, Ombudsman, AAAHC, Medical Board of California, Patient Advocacy Department